The event organizer, Summit Immersive Space, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Last Updated: February 2, 2025
PRIVACY POLICY
This Privacy Policy describes the information collected through this website (the "Site") and the related products and services we provide, whether online or offline, and how that information is collected, used, and disclosed. The Site, our products and services (including any mobile apps, online platforms, and other software (our "Software")), and all related content, technology, and tools are, together, referred to as the "Services."
Magenta Key LLC, doing business as Summit Immersive Space ("Company," "we," "us," or "our"), is the legal operator of the Services, including the processing of payments and the collection of personal information. Summit Immersive Space is a trade name under which Magenta Key LLC operates its immersive entertainment venue located at 1935 Brittain Rd, Akron, OH 44310. Magenta Key LLC and its suppliers may collect or receive the types of information described below as a result of your access to and use of the Services (together, "Collected Information"). This Privacy Policy applies to all visitors to and users of the Services, including purchasers of tickets for immersive shows.
This Privacy Policy also explains your rights and choices regarding your personal information (if applicable), how we communicate changes to this Privacy Policy, and how you may contact us regarding questions or issues with respect to any matter addressed herein.
This Privacy Policy is incorporated into and made a part of our Terms and Conditions, and any other agreement that references this Privacy Policy or governs access to or use of the Services (together, our "Terms").
By accessing, browsing, or otherwise using the Services, or by purchasing tickets through our platform, you agree that you have read and understand this Privacy Policy and that you consent to our collection, use, and disclosure of your personal information and other Collected Information pursuant to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, do not access or use the Services.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. All changes will be effective immediately upon posting of the updated Privacy Policy on the Site. By accessing or using the Services after any changes are made, you agree to those changes. Material changes will be clearly posted on the Site or otherwise communicated to you (e.g., via email).
Information We Collect
The information we collect generally falls into the following categories:
- Information that you voluntarily submit to us, for example, your name, contact information, payment information, and event registration details.
- Information collected through your use of the Services, for example, user activity, data collected by the servers used to operate the Services (e.g., IP addresses and device information), data collected by analytics and advertising services, and data collected by cookies and tracking technologies.
Categories of Personal Information Collected
Identifiers: Your first and last name, email address, postal address, telephone number, usernames, and login information.
Payment and Commercial Information: Credit/debit card details (processed by our third-party payment processor), transaction records, and ticket purchase history.
Internet or Other Electronic Network Activity: IP addresses, MAC address, log files, login information, cookies, pixels, beacons, other unique online identifiers, device and user activity information (e.g., date/time of access, pages visited, length of visit).
Geolocation Data: Approximate geographic location inferred from IP address; precise location only if you grant permission through your device settings.
Inferences: Preferences, behaviors, and characteristics inferred from the above categories.
How We Use Your Information
Services and Communication
We use your personal information to facilitate account creation, process ticket purchases, communicate with you about your orders and account activity, provide customer support, and send administrative communications. This includes sharing your name and relevant information with our ticketing platform partners when you purchase a ticket or register for an event.
Event Registration and Ticketing
Some of our Services allow you to register for events or purchase tickets. If you use the Services to purchase tickets, the applicable event organizer or ticketing platform ("Event Partner") will also collect your information—such as your name, contact information, and payment information—through the Services. By purchasing tickets, you direct us to disclose your information to the Event Partner as necessary for admittance and identification verification. The Event Partner's use of your information is governed by their own privacy policies.
Personalization
To tailor the content and information that we may send or display to you, suggest personalized help and instructions, and otherwise personalize your experience while visiting or using our Services.
Promotional Communications
Company may, to the extent permitted by applicable law and in accordance with your preferences, use Collected Information to send you promotional communications about Company, our events, products, and services that you may be interested in. You may opt out of receiving promotional communications at any time by following the unsubscribe instructions in the applicable email or by contacting us at the address below.
With regard to text messaging: if you opt in to receiving SMS/MMS messages, Company may send you autodialed text messages at the telephone number you provide. Consenting to text messages is not required to purchase tickets or use our Services. Message and data rates may apply.
Disclosure of Your Information
To Affiliates and Related Entities
Based on how you use the Services, we may share your name, contact information, and related Collected Information with our affiliated companies who have products or services that may be of interest to you. You may opt out of receiving communications from affiliated companies by contacting us as described below.
To Third-Party Service Providers
We disclose Collected Information to our suppliers, vendors, and service providers as necessary to provide the Services. These third parties include website management and hosting suppliers, customer support providers, cloud storage providers, website analytics providers, payment processors, and email service suppliers. Our service providers are authorized to use and disclose Collected Information only as necessary to provide the applicable services to us.
To Event Partners
We collect your contact information to allow our Event Partners to provide you information and marketing or promotional communications regarding events you may be interested in. Where required by applicable law, we will obtain your consent before sharing your information with Event Partners for marketing purposes.
For Legal Purposes and Protection
We may use and share Collected Information in accordance with and in response to regulatory authorities, courts with competent jurisdiction, valid law enforcement requests, governmental agency requests, and other necessary third parties for legal, protection, security, and safety purposes (e.g., to comply with laws or regulations, to respond to subpoenas and legal processes, to protect the safety of our employees, agents, and customers, or any other person), and to prevent fraud.
Business Transactions
If Company undergoes a change in control, acquisition, merger, reorganization, or asset sale, we may transfer, sell, share, or otherwise disclose Collected Information to the subsequent owner(s) or successor(s) of those transactions. Those owner(s) and successor(s) will be bound by this Privacy Policy as it applies to the information disclosed.
With Your Consent
With your consent, we may use and share your personal information and other Collected Information in ways not specifically described in this Privacy Policy.
Payment Information
Payments submitted in connection with the Services (including ticket purchases) must be made via the Services by credit card, debit card, or through alternate payment methods (such as Google Pay, Apple Pay, PayPal, etc.) where such alternate payment methods are available.
All credit and debit card information is provided directly to our third-party payment processor. Company does not directly access, handle, or store your credit or debit card information. Our payment processor will use your payment-related information in accordance with its own privacy policy.
Cookies and Tracking Technologies
The Services automatically use cookies to track your use of the Services in order to facilitate and enhance the user experience and for other purposes described below. Cookies are small pieces of information stored on your device's hard drive by your web browser.
Types of Cookies We Use
- Operationally necessary cookies (essential cookies): Required for operation of the Services, including fraud prevention and security.
- Functional cookies: Allow us to offer enhanced functionality such as remembering your preferences and settings.
- Performance cookies (analytical cookies): Assess the performance of the Services and help us understand how visitors interact with them.
- Advertising or targeted cookies: Record your visits and browsing habits to make the Services and advertisements more relevant to your interests.
Analytics
The Services use third-party analytics tools (e.g., Google Analytics) to collect and process data about your use of the Services. To opt out of Google Analytics, you may download the Google Analytics Opt-out Browser Add-on.
Advertising Networks
From time to time the Services may use advertising services provided by third-party advertising networks, including Google Ads and Meta advertising services. These services collect information about your visits to our Services and other websites to display targeted advertisements. To opt out of Google remarketing, visit Google's Ad Settings. For Meta advertising, visit https://www.facebook.com/about/privacy.
Do-Not-Track Signals
Due to the automatic collection of data using cookies, we do not honor "Do Not Track" requests. Residents of certain U.S. states may opt out by broadcasting an Opt-Out Preference Signal under applicable law, including the Global Privacy Control (GPC). For more information, visit https://globalprivacycontrol.org/.
Managing Cookies
Most browsers automatically accept cookies, but you can manage cookies through your browser's settings. Disabling cookies may impact your use and enjoyment of the Services.
Other Data Collection Technologies
IP Addresses and Related Data
The servers used to operate and provide the Services may collect data pertaining to your equipment, software, and communication methods, including IP addresses, device ID numbers, MAC address, operating system, browser type, pages accessed on the Services, date and time stamps, clickstream data, and approximate geographic location. Company uses this information to administer the Services, generate statistical information, monitor and analyze Service traffic and usage patterns, monitor and help prevent fraud, and improve the Services.
Location Information
In addition to approximate geographic location information collected through IP addresses, we may, with your consent, access more specific location information to enhance the user experience. You may choose to allow us to access your location by granting the Services access to your location when prompted or through your device's location services settings.
Social Media
The Services may implement widgets, tools, or applications provided by social media platforms. By choosing to share content via social media platforms, you allow us to share information with the designated social media platform. We encourage you to review the privacy policy of any social media platform you use in connection with the Services.
Embedded Content
The Services may incorporate content, including scripts and videos, provided by third parties. In some cases, those third parties collect data about how you interact with their content.
Information from Third-Party Sources
We may obtain data about users of the Services from various third-party companies and public sources (e.g., marketing companies, analytics consultants, publicly available social media profiles), and we may combine that data with Collected Information.
Retention of Personal Information
We will retain your personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy and our Terms, unless a longer retention period is required or permitted by law (e.g., tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (e.g., because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.
Legal Basis for Processing
Where applicable law requires us to have a legal basis for processing your personal information, we process it under the following bases:
- Contract: Our processing is necessary to perform our obligations under a contract with you (e.g., to process your ticket purchase and provide admittance to events).
- Legitimate Interests: Our processing is necessary for our legitimate interests, including to protect the security of our Services, prevent fraud, verify identity, analyze usage trends, and improve our products and services.
- Legal Compliance: Where our processing is required to comply with applicable law (e.g., to maintain your payment transaction history for tax reporting purposes).
- Consent: When we have your express consent as defined by applicable law.
International Transfers of Personal Information
Due to the nature of our business, your personal information may be transferred to, stored in, and processed in any country where our or our suppliers' servers, databases, or facilities are located or operated. By accessing or using the Services, you acknowledge and agree that information may be transferred outside of the country from which you access the Services (including, for example, to the United States) and that such countries' data protection laws may differ from those of your jurisdiction.
Where required by applicable law, we have ensured that personal information included in such transfers is adequately protected through the use of contractual clauses or other adequate measures allowed or required under applicable laws.
Your Rights and Choices
Depending on the laws applicable to our processing of your personal information and the location in which you reside, you may have the ability to exercise the following rights:
- Right to Access: You may have the right to request access to the personal information we hold about you, including the categories of information collected, the sources, the purposes of collection, the categories of third parties with whom we share it, and the specific pieces of personal information collected about you.
- Right to Data Portability: You may have the right to receive personal information about you in a structured, commonly used, and machine-readable format.
- Right to Deletion: You may have the right to request the deletion of your personal information that we have collected.
- Right to Correction: You may have the right to request the correction of inaccurate personal information that we have collected.
- Right to Withdraw Consent: In the event your personal information is processed on the basis of your consent, you may have the right to withdraw consent at any time with effect for the future.
Additional Information for U.S. Residents
Certain U.S. states require additional disclosures and provide users residing in such states with additional rights. This section applies to individuals located in such U.S. states where applicable state data protection laws apply to our processing of your personal information.
Sources of Personal Information
In the prior 12 months, we have collected personal information from the following categories of sources:
- Our Services and your direct communications with us
- • Company's third-party service providers
- • Event Partners and ticketing platforms
- • Online advertising networks
- • Social media companies
- Third-party websites and mobile applications
Additional Rights for State Residents
In addition to the rights set forth above, residents of applicable U.S. states may also have:
- The right to opt-out of targeted advertising and the sharing of personal information for cross-contextual behavioral advertising purposes.
- The right to opt-out of the sale of your personal information.
- The right to not be discriminated against due to your exercise of your rights under applicable law.
We do not use your personal information to profile you in furtherance of decisions that produce legal or significantly similar effects.
Selling and Sharing
We may sell your personal data to, and share your personal data with, third parties for the purpose of cross-contextual behavioral advertising (e.g., targeted advertising and remarketing). You have the right to opt out of such selling and sharing by contacting us as described in the "Exercise Your Rights" section below.
We do not knowingly sell or share for cross-contextual behavioral advertising purposes the personal data of anyone under the age of 16.
Additional Information for EEA Residents
This section applies to residents of countries or jurisdictions in the European Economic Area, including the European Union and the United Kingdom.
Additional EEA Rights
- Right to Restrict Processing and Right to Object: You have the right to restrict our use of your personal information in certain circumstances, including where you contest its accuracy or object to processing based on legitimate interests.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence if you consider that our collection and use of your personal information violates applicable law.
Additional Information for Canadian Residents
If you are a Canadian resident, in addition to the rights set forth in the "Your Rights and Choices" section above, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada and/or the applicable Canadian provincial regulatory body if you believe that our collection and use of your personal information violates this Privacy Policy or applicable law.
Exercise Your Rights
To exercise any applicable rights described in this Privacy Policy, you may submit a verifiable request to us by emailing:
Only you, or a registered agent (if and only as permitted under applicable law) that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We will respond to your request within the applicable timeframe required under applicable law. If we deny your request, you may appeal such denial by emailing us at info@immersives.space.
Accuracy and Information Security
Personal information you provide to us should be accurate, complete, and up to date. We have implemented reasonable and appropriate administrative, technical, physical, and organizational security measures designed to help protect against the unauthorized access, disclosure, loss, theft, misuse, and alteration of information under our control. However, Company does not and cannot guarantee that unauthorized access, disclosure, loss, theft, misuse, or alteration of information will not occur. The storage and communication of information can never be completely secure.
If you become aware of any breach of the Services' security or of this Privacy Policy, please notify us at info@immersives.space immediately. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.
Children's Privacy
The Services are not directed at children under 16 years of age. Company does not knowingly collect or use information from children under 16 through the Services. If a parent or legal guardian becomes aware that a child under the age of 16 has provided information to us through the Services, please contact us using the information below and we will use commercially reasonable efforts to delete that information.
Third-Party Websites and Services
The Services may link to, or be linked from, websites, applications, or services not maintained or controlled by Company. Company is not responsible for the privacy policies or practices of any third parties or any third-party websites, applications, or services. This Privacy Policy does not apply to any third-party websites, applications, or services. You should read the privacy policy for each website, application, and service that you visit or use.
Automated Processing
Other than as may be described in this Privacy Policy, you will not be subject to decisions based solely on automated information processing without your prior consent.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Magenta Key LLC
d/b/a Summit Immersive Space
1935 Brittain Rd, Akron, OH 44310
For the full text of the privacy policy, please visit https://immersives.space/privacy.html